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Technologies
We use mostly open-source technologies, which significantly cuts development costs without compromising on quality and security.
PHP Development
Laravel
Yii
Customer web portal development to empower your clients
We help businesses like yours build portals that actually work - easy to use, fully integrated, and built around your users' real needs.
Start Your ProjectWho we help
Here is who can benefit from customer portal development:
- Business owners with growing workloads Already have a website or online store but spending too much time on customer support? We build portals that let your clients self-serve - so you can focus on running your business.
- Teams struggling with manual processes Tired of repeating the same tasks or chasing down emails? A custom portal can automate orders, updates, and communication - saving your team hours every week.
- Companies ready to scale smarter Looking to streamline client interactions and reduce friction as you grow? We create secure, scalable portals that give users what they need - without extra work for you.
types of customer portals
A customer portal is a secure online hub that lets your clients access services, manage their accounts, and communicate with your business on their own terms. Depending on your needs, portals can take many forms - here are some of the most common types we build.
Client service portals
Give your customers a self-service space to manage their accounts, submit requests, view updates, and access resources—reducing support workload and improving satisfaction.
B2B and B2C portals
Give your customers a self-service space to manage their accounts, submit requests, view updates, and access resources - reducing support workload and improving satisfaction.
Community portals
Built for platforms where users interact, contribute, or compete - these portals support workflows like submissions, voting, messaging, and project tracking.
key features of customer portals
Here is some essential functionality:
Secure login & role-based access
Ensure users only see what they’re meant to - whether they’re clients, vendors, or staff.
Self-service dashboards
Empower users to manage their own data, documents, and transactions - reducing your team’s workload.
Real-time notifications & messaging
Keep everyone informed with automated alerts, reminders, and in-portal communication tools.
Document & data management
Let users upload, manage, and organize their own files - reducing manual work and giving both clients and admins easy, secure access to what they need.
Third-party integrations
Connect seamlessly with CRMs, ERPs, payment gateways, scheduling tools, and more.
AI chatbot
Offer 24/7 instant support with a smart chatbot that answers questions, guides users, and reduces your team’s workload.
Analytics & reporting
Track portal activity, user behavior, and business KPIs to make data-driven decisions.
Let’s build your customer portal software
Benefits of customer portal development
Here’s what you can expect with a portal tailored to your business:
Stronger relationshipsImprove communication, transparency, and satisfaction with self-service access.
Scalable & future-proofBuilt to grow with your business - add features, users, and integrations as needed.
our customer PORTAL development services
From first concept to full launch - or modernization - we help you build smarter, faster, and better.
Bespoke customer portals
We develop secure, scalable portals tailored to your unique business processes and customer interactions - no generic templates, just what your users need.
AI-powered enhancements
From chatbots to smart recommendations, we integrate AI tools that elevate your portal - automating support, improving UX, and delivering insights that drive action.
MVP portal development
Need to move quickly? We build lean, focused MVPs that validate your portal concept, engage early users, and create a launchpad for future growth.
Legacy portal redesigns
Still using outdated systems? We upgrade customer portals with modern UX, new features, and seamless integrations - without downtime or disruption.
Talk to an expert from customer portal development company
How we build customer web portal software
A proven approach to customer portal design and agile portal development - minimizing risk, speeding up delivery, and creating a portal your users will love.
Step #1
Discovery & planning
We explore your goals, user journeys, and system requirements to design a portal that solves real problems and fits your business.
Step #2
UX/UI design & prototyping
Get a feel for the portal before it’s built. We design user-friendly interfaces and clickable prototypes to validate the experience early.
Step #3
Agile Development
We work in fast, focused sprints - delivering features incrementally and adjusting quickly to feedback or new priorities.
Step #4
System integration
Your portal won’t exist in a vacuum. We connect it to your CRMs, ERPs, billing systems, or any third-party tools you rely on.
Step #5
QA & Launch
We test everything - functionality, performance, security - to ensure a smooth, bug-free launch that your users can trust.
Step #6
Ongoing support
After launch, we stick around to monitor performance, roll out improvements, and support your evolving needs.
Get a Free Customer Portal Estimate
Our Technology Stack
Programming languages and frameworks
Search engines
Web servers
Databases
Working process
Cloud services
TESTIMONIALS
“We love working with Greenice and their very professional team! We live and work in the US and although there is a time delay between us they always are available on our time and communicate very timely. Our project is amazing and functions exactly the way we had envisioned it would since the first day we started working with Greenice. Highly recommended.”
Taylor Cerjan, Partner and Co-Founder at at GO Staffing
our Cases in customer portal development
A tradesman review platform that builds trust
NoCowboys , New Zealand’s leading B2C portal connecting homeowners with trusted local tradespeople. Users can leave verified reviews and browse trusted professionals by trade and location.
How we helped: We modernized the platform by refactoring its codebase, significantly improving stability and performance. To enhance user experience, we integrated Elasticsearch for faster, more accurate search, and added robust tools for managing profiles, reviews, and subscriptions.
The result: The platform became one of the most trusted review websites for trades in New Zealand, driving traffic, customer engagement, and business leads for professionals.
A B2B marketplace for cosmetics ingredients
Cosmetics Ingredients is a platform that connects cosmetics manufacturers with trusted suppliers of raw materials and formulations.
How we helped: We helped the client regain full control of their platform by restoring server access and code ownership. To improve user experience, we integrated Algolia for fast, accurate search with advanced filtering. We also resolved critical bugs, enhanced overall performance and UI, and streamlined vendor tools to simplify product listing and management.
The result: The portal became faster, easier to use, and more effective at connecting manufacturers with suppliers - boosting engagement, vendor participation, and overall platform value.
A global design contest platform for architects
Arcbazar, an international platform where clients post architectural project briefs and designers from around the world submit their concepts in a contest format.
How we helped: We built the platform from scratch with a custom PHP back end, adding contest workflows, submission management, messaging, and integrated payments. We improved the AI-driven award recommendation system using machine learning, and made the platform multilingual and multi-currency to support global users. Additional features included designer tagging and key localization upgrades.
The result: The platform facilitated thousands of design competitions, providing clients with a pool of global talent and designers with new business opportunities.
WHY HIRE US
- We build fast and smart - using AI, white-label solutions, and efficient workflows to keep costs low and impact high.
- Every portal is tailored to your users and workflows - no rigid templates.
- You get a full team: analysts, PMs, designers, and developers working in sync.
- We handle complex logic, roles, integrations, and automations that add real value.
- You stay in the loop with clear updates, demos, and collaborative decisions.
- From MVPs to full platforms, we adapt to your goals and timeline.
- We offer long-term support and updates so your portal grows with you.
Greenice was established
2007
Full-time employees
45
Projects we developed
200+
Clients from around the globe
70
Frequently asked questions
How long does it take to build a customer portal?
Timelines vary. A lean MVP can take 6–10 weeks, while full-featured portals usually range from 3–6 months, depending on complexity and integrations.
Can you integrate with our CRM, ERP, or other tools?
Yes - we specialize in seamless integrations. Whether it’s Salesforce, HubSpot, custom APIs, or legacy systems, we’ll connect your portal to the tools you rely on.
What development options do you offer?
We offer two approaches:
- White-label portals: Faster and more budget-friendly, based on pre-built code customized to your needs.
- Custom portals: Fully tailored from the ground up—perfect for unique workflows, scaling, and long-term flexibility.
We’ll help you choose what’s best for your goals.
What’s the typical cost?
It depends on the approach and complexity.
- White-label solutions start at around $7K - ideal for fast, focused launches.
- Custom-built portals typically start from $20K, depending on features and complexity.
We’ll send a detailed estimate after the Discovery phase.
Do you offer post-launch support?
Absolutely. We stick around for maintenance, upgrades, and support. Plus, every project includes a 3-month warranty for peace of mind.
Our Expertise
EXOTICS RACING: FROM WHITEBOARD TO FULLY AUTOMATED ERP
Exotics Racing is website and ERP for the world’s largest fleet of supercars in Las Vegas for driving experiences. We made migration of their server infrastructure to AWS, worked on usability and backend.
How to Build a Custom Web-Based ERP
This is a web portal for continuous medical education that provides personalized online learning and assessment and collects information on live events for medical professionals.
Physiotec: the Leading Physiotherapy Exercise Software
Physiotec is a Canadian company that specializes in the development of rehabilitation exercise instructions for physiotherapists around the globe. We helped them create an electronic system to manage Home Exercise Programs (HEPs). Well-designed HEP software is a key for effective work and great experience for patients and therapists.
